Effective Date: January 1, 2026 • TravelBug Customer Guarantee
1. Standard Refund Timelines
If you need to cancel your private chauffeur hire or bespoke tour, notification must be sent in writing via Email to info@travelbug.lk or your designated WhatsApp coordinator.
| Notice Period Prior to Tour Start | Refund Amount | Rescheduling Flexibility |
|---|---|---|
| 14 Days or More | 100% Refund (minus minimal bank transaction fee) | Free date change within 12 months |
| 7 to 13 Days | 75% Refund | Free date change subject to vehicle availability |
| 3 to 6 Days | 50% Refund | One-time date transfer option ($30 admin fee) |
| Under 48 Hours / No-Show | Unused fuel & daily driver fee refunded | Case-by-case review for medical emergencies |
2. Flight Delays & Cancellations
If your incoming international flight to Bandaranaike International Airport (CMB) is delayed, postponed, or rescheduled by the airline:
- Zero Waiting Penalty: Your chauffeur tracks your flight status live and will adjust pickup time with zero late fees.
- Flight Rescheduled to Next Day: We will shift your tour start day without penalty whenever informed at least 6 hours ahead of departure.
3. Train Tickets & Government Safari Permits
Please note that payments made to Sri Lanka Railways for reserved scenic observation train seats and Department of Wildlife Conservation (DWC) safari entry permits are non-refundable under Sri Lanka government regulations once issued.
4. Force Majeure & Extreme Weather
In the rare event of extreme weather warnings, landslides, or government-mandated travel restrictions, TravelBug coordinators will work with you to reroute your journey safely, substitute equivalent attractions, or provide a full credit voucher valid for 24 months.
Need to cancel or adjust dates?
Contact your coordinator immediately to minimize any cancellation impact.