Privacy Policy

1. Who We Are

TravelBug Sri Lanka ("TravelBug", "we", "us", or "our") is a licensed private inbound tour and chauffeur-guide service operating from:

2. Information We Collect

When you browse our platform, submit an itinerary quote, or book chauffeur services, we may collect the following information:

• Contact Details: Full name, nationality, email address, and WhatsApp/phone number.
• Travel Logistics: Travel dates, flight numbers (for arrival/departure airport coordination), group size, and vehicle preferences.
• Government Mandatory Credentials: Full passport details and dates of birth strictly required for government wildlife safari permits (Yala, Wilpattu) and reserved Sri Lanka Railways scenic train tickets (Kandy to Ella).
• Preferences & Special Needs: Dietary restrictions, child safety seat requirements, or mobility considerations.

3. How We Use Your Information

Your personal data is used solely for the legitimate operational fulfillment of your holiday:

• Planning and quoting bespoke itineraries matching your specifications.
• Assigning your verified, English-fluent private driver-guide and briefing them on your pickup route.
• Securing train tickets, wildlife safari permits, and hotel vouchers on your behalf.
• Providing 24/7 on-trip concierge assistance via WhatsApp during your journey.

We never sell, rent, monetize, or trade your personal data to third-party marketing companies, advertisers, or souvenir shops. Zero exceptions.

4. Payment Security & Banking Details

Tour deposits and payments are handled through secure bank transfers or verified payment methods. We do not store, process, or hold complete credit card numbers on our local servers.

5. Data Retention & International Traveler Rights (GDPR)

In accordance with international data protection standards including the EU General Data Protection Regulation (GDPR), international travelers retain the right to:

• Request an export of all personal data held about you.
• Request immediate erasure ("right to be forgotten") of passport copies and contact details following the conclusion of your journey.
• Withdraw consent for post-trip review requests at any point.

To exercise any of these rights, simply email our team at info@travelbug.lk.

6. Cookies & Web Analytics

We use essential cookies and anonymous Google Analytics / Google Tag Manager tracking to analyze aggregate website performance and page speed. No personally identifiable profiling data is stored.